CrewLAB is headquartered in Torrance and our Services are provided to you by CrewLAB, Inc. If you are a resident of the European Economic Area (“EEA”), CrewLAB, Inc. is the controller of your personal data for the purposes of EEA data protection law.
4818 Carmelynn St
Torrance, CA 90503
Information CrewLAB Collects
CrewLAB collects information about you, including information that directly or indirectly identifies you, if you or your other members choose to share it with CrewLAB. We receive information in a few different ways, including when you track, complete or upload activities using the Services. CrewLAB also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with CrewLAB. For example:
Account, Profile, Activity, and Use Information
We collect basic account information such as your name, email address, date of birth, gender, username and password that helps secure and provide you with access to our Services.Profile, activity and use information is collected about you when you choose to upload a picture, activity (including date, time and geo-location information as well as your speed and rate and perceived exertion) or post, create or join a challenge, add your equipment usage, view others’ activities, or otherwise use the Services.
We use your contact information so we can respond to your support requests and comments.
We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using CrewLAB, but in order to provide CrewLAB’s Services, it may be necessary for us to track your device location while you use CrewLAB. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.
Content You Share
We gather information from the photos, posts, comments, kudos, ratings, reviews, and other content you share on the Services, including when you participate in partner events or create challenges or leaderboards.
You can choose to add your contacts’ information by connecting your contacts from your mobile device or social networking accounts to CrewLAB. If you choose to share your contacts with CrewLAB, CrewLAB will, in accordance with your instructions, access and store your contacts’ information in order to identify connections and help you connect with them.
Connected Devices and Apps
CrewLAB collects information from devices and apps you connect to CrewLAB. For example, you may connect your Concept2 or Garmin account to CrewLAB and information from these devices and apps will be passed along to CrewLAB.
CrewLAB may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Before you can upload health information to CrewLAB, you must give your explicit consent to the processing of that health information by CrewLAB. You can withdraw your consent to CrewLAB processing your health information at any time.
When you make a payment on CrewLAB, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry compliant third-party payment services and we do not store your credit card information.
CrewLAB allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account provider and is provided to CrewLAB under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.
Technical Information and Log Files
We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.
The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.
We may collect information from you through third parties, such as when we collect your feedback through surveys.
We may also collect information about you from other members such as when they give you likes or comment on your activities.
How CrewLAB Uses Information
CrewLAB uses the information we collect and receive to operate the Services and to customize them for you. For example, with your consent we use your heart rate information to provide you with interesting and useful performance analysis. Subject to your privacy controls, your information, including parts of your profile, username, photos, members you follow and who follow you, clubs you belong to, your activities, the devices you use, and kudos and comments you give and receive will be shared on CrewLAB so that you may be able to participate in the Services, for example to show your place on a leaderboard. Certain information (e.g., your name, and some profile information) is also available to non-members on the web. Your location information, such as a building or state, may also be shared on CrewLAB or to non-members, in accordance with your privacy controls.
We use the information we collect about you, your followers, and your activities to customize your experience. For example, we may suggest leaderboards,, challenges, or clubs that may interest you, or athletes that you may want to follow. We also use the information we collect to process payments, provide support related to the Services, protect members and enforce our Terms of Service, promote safety, and to communicate with you (including to send marketing and push communications) where you have not opted out of receiving such messages and notifications.
We also use the information we collect to analyze, develop and improve the Services. To do this, CrewLAB may use third-party analytics providers to gain insights into how our Services are used and to help us improve the Services.
We may also use the information we collect to market and promote the Services, activities on CrewLAB, and other commercial products or services. This includes customizing your CrewLAB experience. For example, if we know that you like to run, we may tell you about new running activities or show you sponsored content related to running. If we see that you run in a certain area, we may suggest a race in that area. Subject to your settings, we may also mention that you have used our partners’ products or services as part of your activities, which we refer to as Sponsored Integrations.
We do not sell your personal information. CrewLAB may aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include information about equipment, usage, demographics, routes and performance. CrewLAB may use, sell, license, and share this aggregated information with third parties for research, business or other purposes such as to help our partners understand more about athletes, including the people who use their products and services. CrewLAB also uses aggregated data to generate our TrainRight system. Please visit your privacy controls if you object to CrewLAB using your information for these purposes.
How Information is Shared
In addition to sharing aggregated data about our members as described above, we also share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below.
We may share your information with third parties who provide services to CrewLAB such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote CrewLAB or display information that may be relevant to your interests on the Services or other websites or services.
Publicly Available Information
When you join the CrewLAB community, your profile and your activities are set to be viewable by everyone in your team by default. Your name and other basic profile information is viewable by other CrewLAB members and the public and, subject to your privacy controls, additional information and content you share may also be viewable. For example, your photos and routes may be accessed by other CrewLAB members and non-members or viewable on publicly accessible CrewLAB pages. We provide a variety of tools to control the sharing of your information and encourage our members to adjust their controls to align with their desired experience.
Sharing Information and Activities
As a social network, we share your information with other CrewLAB members and the public in accordance with your privacy controls. You can change the visibility of the activities you upload to CrewLAB. You can also share your activities with your contacts via text, email, or on social media applications like Facebook, Instagram, and Twitter. If you link your CrewLAB account to other social networks and share your activities, they will be viewable on such third-party platforms, including your location information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.
Third Party Business via API or Other Integrations
We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with CrewLAB to offer an integrated feature, such as a challenge sponsor or tracking watch. You can choose to share your profile data and activity data (including private activities). If you click on the link for a sponsored integration, you will leave our platform and the sponsor may be able to identify that you visited their platform from CrewLAB. Information collected by these third parties is subject to their terms and policies. CrewLAB is not responsible for the terms or policies of third parties.
Affiliates and Acquirers of our Business or Assets
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of CrewLAB or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
We may share your information with third parties when we forward Digital Millennium Copyright Act (DMCA) notifications, which will be forwarded as submitted to us without any deletions.
How We Protect Information
We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. CrewLAB engages providers that are industry leaders in online security, including Services verification, to strengthen the security of our Services. The Services are registered with site identification authorities so that your browser can confirm CrewLAB’s identity before any personal information is sent. In addition, CrewLAB’s secure servers protect this information using advanced firewall technology.
Managing Your SettingsPrivacy Controls
CrewLAB offers several features and settings to help you manage your privacy and share your activities. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, leaderboards or challenges. CrewLAB provides you the option to make your activities private.
Adjust Notification and Email Preferences
Updating Account Information
You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact CrewLAB at firstname.lastname@example.org. CrewLAB will generally respond to your request within 10-14 business days.
Deleting Information and Accounts and Downloading Your Data
You can delete your account or download your data using our download request tools. Email email@example.com to download your data, including your activity files. To request that your account is deleted, email firstname.lastname@example.org
After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Following your deletion of your account, it may take up to 90 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.
Note that content you have shared with others, such as photos, or that others have copied may also remain visible after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.
CrewLAB also provides you the option to remove individual activities you have posted from view on the Services without deleting your account. The activities will typically remain on CrewLAB’s systems.
Your Rights and Our Legal Bases
We provide the same suite of privacy tools and controls to all of our members worldwide. Particular rights may be available to you if you reside in certain locations, such as the EEA or California.
Your Legal Rights in the EEA
If you are habitually located in the EEA, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information.
Our Legal Bases
as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service For example, we cannot provide the Services unless we collect and use your location information;
where you have consented to the processing;
where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
to protect your vital interests, or those of others, such as in the case of emergencies; and
where necessary for the purposes of CrewLAB’s or a third party’s legitimate interests, such as our interests in protecting our members, our partners’ interests in collaborating with our members, and our commercial interests in ensuring the sustainability of the Services.
The Services are operated from the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the Terms of Service. United States privacy laws may not be as protective as those in your jurisdiction.
Retention of Information
Information connected to you that is no longer necessary and relevant to provide our Services may be de-identified or aggregated with other non-personal data to provide insights which are commercially valuable to CrewLAB, such as statistics of the use of the Services. For example, we may retain publicly available leaderboards or clubs and other depersonalized information to continue to improve the Services and we use aggregated information in CrewLAB TrainRight system. This information will be de-associated with your name and other identifiers.